topic Unable to log in to "My Account" in Billing

Unable to log in to "My Account"

jbuchanangb — Mon, 16 Sep 2024 08:35:37 GMT

Today I tried to log in to "My Account" and received the message:

Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.

I tried the passwordless method, same outcome.

Succeeded in logging onto the Community which authenticated my account in the usual way.

Will try again later.

Re: Unable to log in to "My Account"

Arne-TalkTalk — Mon, 16 Sep 2024 08:51:26 GMT

Hi @jbuchanangb

I have just replicated it, I think there is an outage at the moment. Thanks for reporting it.

Sorry for any inconvenience

Re: Unable to log in to "My Account"

Brodie1 — Mon, 16 Sep 2024 09:45:48 GMT

Hi I appear to have the same issue I cannot login to my account is there an issue?

Re: Unable to log in to "My Account"

Arne-TalkTalk — Mon, 16 Sep 2024 11:45:41 GMT

Yes its being worked on

Re: Unable to log in to "My Account"

Demonlapis — Mon, 16 Sep 2024 15:30:32 GMT

i have been getting the exact same message i think the sever may be running into issue seeing as i am not the only one having this problem i saw the security issue part and got concerned lol

Also Addon to this i also tried logging in Passwordless and that gave the same error after entering the one time code emailed to me by TalkTalk

Re: Unable to log in to "My Account"

jbuchanangb — Mon, 16 Sep 2024 21:07:06 GMT

Problem seems to be solved now. Accessed "My Account" and downloaded latest bill.

Re: Unable to log in to "My Account"

Arne-TalkTalk — Tue, 17 Sep 2024 10:41:28 GMT

Thanks for the update.