topic Re: Problem after being switched from Shell to Talk Talk in Billing

Problem after being switched from Shell to Talk Talk

Oldtimer753 — Mon, 16 Sep 2024 17:50:54 GMT

I have recently been switched to Talk Talk from my previous supplier Shell. I have never before had a problem with direct debits, however I have just received a text saying that my direct debit could not be collected despite plenty in my bank account. They also want to charge me £12.

Of course, Talk Talk cannot be contacted either by phone or web chat. Help please.

Re: Problem after being switched from Shell to Talk Talk

ferguson — Mon, 16 Sep 2024 18:24:42 GMT

There have been issues with this, you shouldn't be charged. The support team here will pick this up as soon as they can.

Re: Problem after being switched from Shell to Talk Talk

Gliwmaeden2 — Mon, 16 Sep 2024 20:04:32 GMT

@Oldtimer753, you will need to make one-off payment to clear this month's bill.

https://community.talktalk.co.uk/waystopay

Re: Problem after being switched from Shell to Talk Talk

ferguson — Mon, 16 Sep 2024 20:24:02 GMT

@Oldtimer753

You don't actually "need" to pay, but TalkTalk are asking that you consider that in the meantime. It will help to stop you falling behind.

Re: Problem after being switched from Shell to Talk Talk

Arne-TalkTalk — Tue, 17 Sep 2024 09:09:10 GMT

Hi Oldtimer753

Thanks for making the payment.

Regards