topic No bill viewable in my account in Billing

No bill viewable in my account

peterHfisher — Tue, 17 Sep 2024 10:45:20 GMT

Why cant I view my bill in my account ?

Re: No bill viewable in my account

KeithFrench — Tue, 17 Sep 2024 12:02:54 GMT

I have seen a few people suffering from this now. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No bill viewable in my account

Arne-TalkTalk — Tue, 17 Sep 2024 13:54:12 GMT

Hi @peterHfisher

Can you try a different browser and also device, If it still fails can you advise what browser/devices used and we can raise it.

Re: No bill viewable in my account

peterHfisher — Tue, 17 Sep 2024 14:29:31 GMT

Have tried with my android mobile running firefox and my desktop. Both produce the same result - the loading ( or similar icon) continues for ever.

Re: No bill viewable in my account

Arne-TalkTalk — Thu, 19 Sep 2024 12:47:42 GMT

Thank you we will raise this to the network

Re: No bill viewable in my account

peterHfisher — Fri, 21 Feb 2025 16:30:39 GMT

Still no solution - still unable to view my bill?

Re: No bill viewable in my account

KeithFrench — Fri, 21 Feb 2025 16:32:37 GMT

Have you tried the Opera browser? That solved it for a friend of mine.

Re: No bill viewable in my account

peterHfisher — Fri, 21 Feb 2025 16:38:44 GMT

dont have that browser - may search for it later