topic Re: Can't access latest bill, just keeps "loading" and goes nowhere in Billing

Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Mon, 16 Sep 2024 14:34:32 GMT

I am trying to access my latest bill, but all it tells me is "loading" and after awhile, just shuts down, any suggestions?

Re: Can't access latest bill, just keeps "loading" and goes nowhere

ferguson — Mon, 16 Sep 2024 14:39:53 GMT

I believe there were issues with My Account earlier, but it is definitely working for me now. Clear cookies/cache and try again, let us know if you're still stuck.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Mon, 16 Sep 2024 19:34:02 GMT

Not sure how to "clear cookies/cache", but account details still not loading

Re: Can't access latest bill, just keeps "loading" and goes nowhere

ferguson — Mon, 16 Sep 2024 19:36:36 GMT

OK, which browser are you using and on what device? Try closing it down completely and start again.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Mon, 16 Sep 2024 19:53:56 GMT

Now cleared cookies/cache and browser is always "Google".

At present, after shutting everything down and logging in to Talktalk, the recent bill and billing history just keep loading, but not appearing.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

ferguson — Mon, 16 Sep 2024 19:58:56 GMT

OK, the support team here should pick this up tomorrow, let's see what they advise.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

Arne-TalkTalk — Thu, 19 Sep 2024 12:44:41 GMT

Did you try a different device?

Re: Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Tue, 17 Sep 2024 11:18:48 GMT

Used Google and Bing/microsoft and still "loading" , but no access to latest bill or billing history.

I will try my mobile phone which is on a different provider

Re: Can't access latest bill, just keeps "loading" and goes nowhere

Arne-TalkTalk — Tue, 17 Sep 2024 13:52:33 GMT

Let us know what happens.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Tue, 17 Sep 2024 14:49:28 GMT

Tried accessing account using my mobile phone provider and now able to see all billing, including latest bill.

The last time I had issues with any TalkTalk information problems, one of the customer services advisors suggested clearing ALL browsing history on Google, which seemed to cure the problem.

I am reluctant to do this at present, so any further advice will be be appreciated

Re: Can't access latest bill, just keeps "loading" and goes nowhere

fredvogel — Wed, 18 Sep 2024 16:34:11 GMT

Can access billing information via mobile phone and home TalkTalk.

This leads me to think there is a setting of some sort that requires attention.

I have tries clearing cookies/cache and thai has had no effect.

No contact from support team as yet and I am not sure how to finds the on-line "chat" facility.

As I mentioned earlier, when had information, issues the suggestion was to delete my browsing history,which seemed to cure the problem.

Any further suggestions would be very helpful

Re: Can't access latest bill, just keeps "loading" and goes nowhere

Gliwmaeden2 — Wed, 18 Sep 2024 17:04:44 GMT

Online Chat is reachable via the blue button on this page, @fredvogel:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Details of opening hours are also on there.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

Nancy01 — Thu, 19 Sep 2024 08:11:13 GMT

I have had the same issues as you @fredvogel and have got round them in the same way as you - with my mobile phone. But I agree the issue with the website should be addressed.

I use the firefox browser.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

Gliwmaeden2 — Thu, 19 Sep 2024 08:28:33 GMT

If you need further help, @Nancy01 , please post your own thread.

Return to the message board and click on start a topic.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

johnoooo — Mon, 10 Mar 2025 11:30:20 GMT

I can confirm it is still broken for me on desktop, but that using a phone browser works.

I was using Chrome on desktop - doesn't work.

Chrome on android - does work.

Re: Can't access latest bill, just keeps "loading" and goes nowhere

KeithFrench — Mon, 10 Mar 2025 11:43:35 GMT

HI @johnoooo

If you want help, you cannot use someone else's thread. However, have you tried the Opera browser.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.