topic Re: Closing My Account in Billing

Closing My Account

Windy57 — Fri, 20 Sep 2024 12:54:26 GMT

Hi,

I have recently transferred my TT phone service to Sky, and wish to close the account associated with that phone number. Even though TT are not providing the service anymore, I am receiving monthly bills from them for zero amount, which seems pointless.

Is there anyone who can help me with this? I really don't like calling TT and speaking to them - I just get wound up at the lack of customer service from them, and that's why I decided to transfer the service to another provider.

Any help gratefully received.

🙂

Re: Closing My Account

Gliwmaeden2 — Fri, 20 Sep 2024 14:08:07 GMT

Moving this to the billing section for you, @Windy57.

Staff will respond after the weekend.

Re: Closing My Account

Arne-TalkTalk — Wed, 25 Sep 2024 12:16:57 GMT

Hi @Windy57

When did you go live with the new provider?

Re: Closing My Account

Windybuffs — Wed, 25 Sep 2024 12:38:09 GMT

Hi,

Our go live date was 30th July 2024.

Many thanks.

Re: Closing My Account

Arne-TalkTalk — Wed, 25 Sep 2024 13:02:39 GMT

@Windybuffs Hi I wasn't replying to you Sorry

Re: Closing My Account

Claude1 — Wed, 18 Dec 2024 20:32:22 GMT

Same situation has happened to me. I fear that the computers have taken over. As I have totally failed to contact any humans or even got an informative response from Mr and Mrs Bot. I’ve stopped my direct debt , but they’re threaten with a £12.50 admin fee for late payment?

Re: Closing My Account

Gliwmaeden2 — Wed, 18 Dec 2024 22:05:38 GMT

@Claude1, don't use Chat to cancel.

Call 03451 720088 and speak to the Loyalty / Retentions team, if you are trying to leave [or switch using one touch switch].

Not a wise move simply to cancel the Direct Debit - it doesn't take much to get a black mark on your credit history, or get tangled up with debt collectors.

If you need help from staff, please start your own thread - this is an old thread.

Go back to the billing message board and click on start a topic to begin your thread.