topic no access to my bills on line in Billing

no access to my bills on line

MikeS86 — Sun, 22 Sep 2024 11:11:15 GMT

Hi, when I try to look at my usage e.t.c I just get "loading" and the circle of death. Was fine the other day, is there a fauly at the moment with TalkTalk billing ?

MikeS86

Re: no access to my bills on line

KeithFrench — Sun, 22 Sep 2024 14:17:20 GMT

Hi @MikeS86

This is a current problem, you can try deleting your browser's cache or using another device. It is currently in hand with TalkTalk as a fault.

Re: no access to my bills on line

Arne-TalkTalk — Mon, 23 Sep 2024 10:38:03 GMT

Sorry that you are having problems, can you advise what devices/ browsers you are using?

Re: no access to my bills on line

Egg&Bacon — Mon, 23 Sep 2024 11:23:06 GMT

Mike, I had the same problem when using Edge browser but tried Chrome and it worked ok.

Re: no access to my bills on line

MikeS86 — Mon, 23 Sep 2024 12:58:43 GMT

Thanks for your info, Chrome does work but Edge and Firefox does not, very strange only started a week ago before no problem. Once again Thanks 👍

MikeS86

Re: no access to my bills on line

Arne-TalkTalk — Mon, 23 Sep 2024 15:10:07 GMT

Thank you, I'm collating the devices and browsers to see if there is a common denominator to log to the My Account team.

Re: no access to my bills on line

MikeS86 — Mon, 23 Sep 2024 18:09:07 GMT

Hi Arne,

Just tried again to see if Firefox would log in to my billing and got a quick flash of a message { you are not autherised to view this account putting you back to main page } wording may not be quite correct was it flashed on screen then gone but most of it is correct as to what I saw. Hope this may give you a clue as to what is going on.

Stay safe+ well

MikeS86

Re: no access to my bills on line

Arne-TalkTalk — Tue, 24 Sep 2024 08:48:17 GMT

Thank you.

Re: no access to my bills on line

Henna3 — Wed, 06 Nov 2024 19:25:23 GMT

I have the same problem - only I can't load the bills on Chrome. Eventually managed on my mobile phone but almost useless and a real pain to download and transfer to my PC via Drive.

Customer Service and complaints are next to useless and don't seem to be aware that this problem is happening. Only suggestion is to clear the Cache and cookies. All that does is muck up other saved states!

I too saw the 'you are not authorised' message on my phone.

My contract has a couple of months to go , looks like I will be going too.