topic Re: Being charged for an engineer in Billing

Being charged for an engineer

KJL_777 — Sun, 22 Sep 2024 19:40:48 GMT

Why am I being charged for an engineer when I went days without internet.Wall plug changed engineer could see how the signal went out constantly.Now charged £75.00 ??

Re: Being charged for an engineer

Arne-TalkTalk — Mon, 23 Sep 2024 14:01:57 GMT

If the master socket/ face plate is damaged then that is a chargeable visit.

Re: Being charged for an engineer

Sandra1966 — Sun, 16 Feb 2025 08:33:09 GMT

I have been charged for an engineer, some body has been 2x the problem was caused by a storm everyone in my area lost there wfii, we can use the wfii by pluging into the old system but the fibre still doesn't work 3 weeks later ! I have spent hours on the phone and got no where! Very disappointed with the service and upset by the treatment the agent gave me

Re: Being charged for an engineer

KJL_777 — Sun, 16 Feb 2025 09:25:48 GMT

Hi Sandra1968,

How frustrating is it dealing with customer service I gave up.

I paid the call out even when the wall plate wasn’t broken & had no internet for days.

My complaint was escalated & was supposed to receive a call but the call never materialised what a surprise.I just don’t have the time or energy to spend hrs on the phone again.I know when my contract ends so I will be looking to change they take no responsibility poor service.Also I never received any compensation for internet loss just lies.I hope you get sorted.

Re: Being charged for an engineer

Gliwmaeden2 — Sun, 16 Feb 2025 15:45:40 GMT

@Sandra1966, please return to the message board and click on start a topic.

You need to begin your own thread.

Staff will respond after the weekend.