topic Re: Topcashback Not Tracking in Billing

Topcashback Not Tracking

Dlaststraw — Tue, 18 Jun 2024 12:40:17 GMT

Hi,

I went through TopCashBack to order Full Fibre back in January 2023, and it did not track properly. I raised a claim with TopCashBack and provided S Order Number which was provide by a member on TT team in the communities.

I have attached the response below:Topcashback Response

Can you provide any update on this? As it has been over a year and a half now!

The initial Topcashback amount tracked at £110.50 which is quite alot

Thanks,

Re: Topcashback Not Tracking

Gliwmaeden2 — Tue, 18 Jun 2024 14:16:39 GMT

@Dlaststraw, was it possibly this older order?

I escalated that thread, but it appeared to get moved into the "moderated" section and I can't see any other posts from around that time.

Please wait for forum staff to reach your thread. It is in the queue for attention. They respond Monday to Friday during the day.

Re: Topcashback Not Tracking

Dlaststraw — Tue, 18 Jun 2024 14:19:54 GMT

Yes that correct the older order

Re: Topcashback Not Tracking

Arne-TalkTalk — Tue, 25 Jun 2024 10:06:06 GMT

I will escalate this

Re: Topcashback Not Tracking

Dlaststraw — Tue, 09 Jul 2024 11:46:47 GMT

Any updates?

Re: Topcashback Not Tracking

Arne-TalkTalk — Tue, 16 Jul 2024 13:32:31 GMT

We have passed your information to topcashback, any updates will show on your topcashback account.

Re: Topcashback Not Tracking

Dlaststraw — Tue, 24 Sep 2024 14:43:38 GMT

Any update on the cashback? I've still not received a follow up on my last message

"I've still not got any update on my topcashback account. Furthermore, the email on my topcashback account is the same email used for my Talktalk account

Do you have any correspondence/ reference number for me to get back to topcashback with?"

Re: Topcashback Not Tracking

Dlaststraw — Tue, 03 Dec 2024 18:19:14 GMT

Any update on the cashback? I've still not received a follow up on my last message

I've still not got any update on my topcashback account. Furthermore, the email on my topcashback account is not the same email used for my Talktalk account

Re: Topcashback Not Tracking

Dlaststraw — Thu, 03 Apr 2025 14:45:10 GMT

Is there any update on the cashback?

This has been an on going case for 2years+ now. I really would like to get this solved.

Re: Topcashback Not Tracking

Gliwmaeden2 — Thu, 03 Apr 2025 15:05:13 GMT

Extraordinary that this thread was missed back in December too, @Dlaststraw.

I will re-escalate it in the hope that staff can help you further, but it's strange that they haven't said anything since last July.

Re: Topcashback Not Tracking

Arne-TalkTalk — Mon, 07 Apr 2025 11:35:08 GMT

Hi Dlaststraw

There is nothing on the account regarding this. I can only presume that its been declined.

I would have to advise, that you follow the complaints process in this instance.

https://community.talktalk.co.uk/t5/Articles/How-do-I-make-a-complaint/ta-p/2204670

Sorry.