topic Re: Bill payment in Billing

Bill payment

Jayandrews — Tue, 24 Sep 2024 15:48:22 GMT

So i payed my bill last wk. 3 atemps talk talk have tried takeing money out when already payed . Now says i have a admin fee of £12 as not payed aparently . Not happy at all .

Re: Bill payment

Gliwmaeden2 — Tue, 24 Sep 2024 17:29:46 GMT

There was something wrong with some DD systems and ongoing with recurring card payments, @Jayandrews.

How were you trying to pay?

Re: Bill payment

Gliwmaeden2 — Tue, 24 Sep 2024 20:01:50 GMT

It's important that you tell us which method you used to try to pay, @Jayandrews, so that staff can check whether you were affected by any of the problems with their systems or not.

It also affects whether or not you would actually have to pay the admin fee.

Does your bank account statement show that the money got through to Talktalk on the due date?

Re: Bill payment

Arne-TalkTalk — Wed, 25 Sep 2024 12:27:05 GMT

Hi Jayandrews

Sorry that you are unhappy

The direct debit issue was only effecting recently migrated customers from Shell, this is not the same issue. Your direct debit is active but payment seems to be rejected at the bank side .