topic Re: Gift Cloud Voucher in Billing

Gift Cloud Voucher

abarnsley — Mon, 08 Jan 2024 08:38:33 GMT

As part of my deal for staying with talk talk and upgrading to full fibre I was told I would receive a gift cloud voucher. I upgraded late September with my install coming in mid October but to date have not received any voucher, email etc with details of this voucher.

Can this be looked into please.

Thanks

Re: Gift Cloud Voucher

KeithFrench — Mon, 08 Jan 2024 10:34:28 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Gift Cloud Voucher

abarnsley — Mon, 08 Jan 2024 11:49:21 GMT

Hi Keith

Thanks for the reply. I have updated my information as noted above.

What do you mean by this > "please include the serial number from your ONT"

Thanks,

Re: Gift Cloud Voucher

KeithFrench — Mon, 08 Jan 2024 12:59:14 GMT

That is not essential, if you know it then please add it. When my upgrade was done by CityFibre I was told it was not needed at all & refused to give it to me.

Re: Gift Cloud Voucher

Arne-TalkTalk — Tue, 09 Jan 2024 13:35:05 GMT

Hi abarnsley

I will contact the team responsible for the vouchers.

Regards

Re: Gift Cloud Voucher

abarnsley — Tue, 16 Jan 2024 15:25:45 GMT

Any update to this?

Still haven't received or heard anything.

Thanks,

Re: Gift Cloud Voucher

Arne-TalkTalk — Tue, 30 Jan 2024 14:14:14 GMT

Can you confirm the amount the voucher was for, it should have been issued by now.

Re: Gift Cloud Voucher

abarnsley — Wed, 31 Jan 2024 19:25:50 GMT

Hi Arne

Still nothing received. I have been keeping an eye on spam mail just in case.

If I recall it was for £75, but it was back in late September early October, it was offered as part of the deal to stay as others were running a similar scheme.

Thanks

Re: Gift Cloud Voucher

Arne-TalkTalk — Wed, 07 Feb 2024 11:42:03 GMT

Thank you I will chase this up

Re: Gift Cloud Voucher

Knowles40 — Fri, 27 Sep 2024 11:09:29 GMT

Hi iam having same problem I was offered £95 gift card if I took out full fibre broadband iam connected now still not herd anything about the gift card sent emails no reply

Re: Gift Cloud Voucher

abarnsley — Fri, 27 Sep 2024 11:26:26 GMT

Yeh I never received anything. Nor was it followed up. Gave up in the end.

Re: Gift Cloud Voucher

KeithFrench — Fri, 27 Sep 2024 12:03:36 GMT

Hi @Knowles40

If you want to create your own thread for this, I will get TalkTalk on the case for you.

Hi @abarnsley

Do you want me to get TalkTalk to investigate further?