topic Re: I keep getting the message on my TV bad signal in Billing

I keep getting the message on my TV bad signal

Saljor22 — Thu, 26 Sep 2024 20:08:21 GMT

I can only watch BBC 1 & 2 via the iplayer when watching these channels ; on BBC 1 and 2 and they freeze and pixelate

I have recently reset my TV box because my remote stopped working properly but this was happening before

I have Talk Talk TV 4K Box

Thank you

Re: I keep getting the message on my TV bad signal

fr8ys — Fri, 27 Sep 2024 07:55:56 GMT

What's the signal like if you take the aerial out of the box and put it directly into the TV? Try a TV retune. Do you get all stations?

If not then it would be your aerial failing and you'd need to contact a local installer to check it out

If the TV is ok then staff will advise further.

Please let us know.

Thanks

Re: I keep getting the message on my TV bad signal

Saljor22 — Fri, 27 Sep 2024 13:21:14 GMT

I plugged the aerial lead straight into the TV and the TV channels were not Juned in so I have now done this. The signal is fine.

I plugged the TV aerial back into the TV box and it is working but it pixelating still.

I have called Talk Talk about this before months ago but they did not get back to me. Will they contact me now or shall I call them again?

thanks for your suggestions

Sal

Re: I keep getting the message on my TV bad signal

Karl-TalkTalk — Fri, 27 Sep 2024 13:29:08 GMT

Hi @Saljor22

I'm going to swap out the TV Box for you. A TV Hub is on the way.

Lets see if this is better.

Regards,

Karl.

Re: I keep getting the message on my TV bad signal

Saljor22 — Fri, 27 Sep 2024 13:34:49 GMT

Thank you Karl

Re: I keep getting the message on my TV bad signal

Karl-TalkTalk — Fri, 27 Sep 2024 13:36:49 GMT

No Problem 🙂

Should arrive within the next few days, and I'll check back in with you after the weekend.

Karl

Re: I keep getting the message on my TV bad signal

Karl-TalkTalk — Mon, 30 Sep 2024 08:29:04 GMT

Just following up on this, the TV box has not been dispatched as yet and is with the logistics teams. I'll try to get this moving asap.

Thanks

Karl.

Re: I keep getting the message on my TV bad signal

Karl-TalkTalk — Fri, 04 Oct 2024 10:19:24 GMT

Hi @Saljor22

I'm showing the TV Box was delivered on the 3rd.

Is this set up and working ok ?

Thanks

Karl.

Re: I keep getting the message on my TV bad signal

Saljor22 — Fri, 04 Oct 2024 10:59:35 GMT

Hi Karl

Yes it seems to be working okay now I had BBC1 on all night last night and it did not pixelate once, so thank you for your help.

kind regards

Sally

Re: I keep getting the message on my TV bad signal

Karl-TalkTalk — Fri, 04 Oct 2024 11:01:28 GMT

No Problem 🙂

Karl