topic Re: Request to cancel Unlimited UK Calls Boost in Billing

Request to cancel Unlimited UK Calls Boost

TheGrimBleeper — Sat, 28 Sep 2024 07:18:16 GMT

I'd like to cancel the unlimited UK calls boost on my account. I don't use it. Never have.

Frustrated that it's so hard to remove from my account - why is it not included in telephone self serve section? In the packages and services section under My Add-ons it says 'cancel these at any time'. With a big button saying 'manage add ons'. But when I click through - I can't manage my add ons. Madness.

Really damaging to trust. Feels like TalkTalk is deliberately making it hard to stop giving them money.

Re: Request to cancel Unlimited UK Calls Boost

Gliwmaeden2 — Sat, 28 Sep 2024 07:34:07 GMT

That aspect of My Account has been glitching for over 2 years, @TheGrimBleeper. It doesn't seem to affect every account, which is why it seems to be hard for them to resolve the issue.

You just have to use Chat / call in to ask them to remove it for you. Lines open after 9am.

03451 720088 [it is not open for this on Sundays].

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Request to cancel Unlimited UK Calls Boost

Arne-TalkTalk — Mon, 30 Sep 2024 12:26:48 GMT

Hi TheGrimBleeper

I can see it has been removed, be aware call will be chargeable from now on.

Apologies for any inconvenience caused.