topic Re: Over charging in Billing

Over charging

rogerjowett — Mon, 30 Sep 2024 20:10:16 GMT

Why am I being overcharged?

Re: Over charging

Gliwmaeden2 — Mon, 30 Sep 2024 20:13:23 GMT

Without more information, we can't answer that, @rogerjowett.

What were you expecting to pay? Have you just joined / renewed / upgraded / migrated from Shell...?

What's your package description and what's it supposed to include?

Re: Over charging

rogerjowett — Mon, 30 Sep 2024 20:14:46 GMT

£30 a month this month it's nearer to 60

Re: Over charging

Gliwmaeden2 — Mon, 30 Sep 2024 20:18:36 GMT

Please give the full details.

Are you out of contract?

What boosts have you added?

All questions in my first reply do need a response.

Re: Over charging

Arne-TalkTalk — Tue, 01 Oct 2024 09:43:57 GMT

Hi @rogerjowett

Your account is out of contract since 24/09/2024 call the loyalty team on 03451720088 they will be able to see what options are available to reduce your bill.

Regards