topic Re: Bill & Contract in Billing

Bill & Contract

Gazza66% — Mon, 23 Sep 2024 13:15:43 GMT

Even tough I signed up for a new deal and contract I am still being charged the higher rate every month. Anyone else having this issue. Pretty aggravating considering I`m along standing loyal customer. Also you cannot ever seem to chat with anyone grrr.

Re: Bill & Contract

Arne-TalkTalk — Tue, 24 Sep 2024 13:25:50 GMT

Hi @gazza66%

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088, There is no renewal order on your account, which is out of contract since July, therefore you are being charged the full out of contract price.

Sorry for any inconvenience caused

Re: Bill & Contract

Gazza66% — Wed, 02 Oct 2024 08:20:05 GMT

Hi Arne. Well after waiting for a response for an hour this morning given up. I have a screen shot of the conformation and I have a copy of the contract dated, so a bit peeved that as an existing customer, I am still being overcharged. GRR

Re: Bill & Contract

Arne-TalkTalk — Wed, 02 Oct 2024 09:21:00 GMT

Hi Gazza66%

Im really sorry the only way to resolve this is to speak to the loyalty team

Apologies