topic Re: Can't view bill in Billing

Can't view bill

Colette291 — Wed, 02 Oct 2024 08:49:53 GMT

I can't view my bill online or on my phone, it just gives me loading page. I have emailed Talk Talk 12th sept with no reply. I can't find the online chat on website. Can anyone help before I call. Thanks.

Re: Can't view bill

Arne-TalkTalk — Wed, 02 Oct 2024 09:21:56 GMT

HI Colette291

Can you try an different device or browser?

Re: Can't view bill

Colette291 — Wed, 02 Oct 2024 09:27:33 GMT

Hello Arne, Thanks for your message. I have tried on Chrome and Microsoft Edge browsers on both my laptop and phone and still just says 'loading'

Re: Can't view bill

Colette291 — Wed, 02 Oct 2024 09:30:22 GMT

Is it possible I can get hard copies of bills posted as I don't seem to be able to view them online? The bill is for my Mum's phone line and she/we wants to review her bills since the price has increased.

Re: Can't view bill

Arne-TalkTalk — Wed, 02 Oct 2024 11:26:07 GMT

Can you add the account number to your community profile.

Re: Can't view bill

Colette291 — Wed, 02 Oct 2024 11:36:04 GMT

I think I’ve added the acct number, thanks

Re: Can't view bill

Arne-TalkTalk — Wed, 09 Oct 2024 13:33:05 GMT

Thank you , I need to confirm that you have pop-up/ ad blockers disabled for our site, cleared cache and cookies, before I log it.

Sorry for any inconvenience