topic No echo promotion after 60 days in Billing

No echo promotion after 60 days

richard1555 — Fri, 04 Oct 2024 20:35:38 GMT

Hi there

I signed up with TalkTalk on the 30th of may this year which included and promotional offer of an Amazon echo. I've been keeping an eye on my emails from TalkTalk in regards to the echo but still nothing has arrived yet.

I can see multiple people have had this issue

How do I go about getting this issue sorted?

Thank you

Richard

Re: No echo promotion after 60 days

Gliwmaeden2 — Fri, 04 Oct 2024 20:46:06 GMT

This is not a service issue regarding how the broadband functions etc, @richard1555, but a billing issue.

I'll move your post to that section.

Staff will reply after the weekend.

Re: No echo promotion after 60 days

Arne-TalkTalk — Mon, 07 Oct 2024 13:12:41 GMT

Hi richard1555

I have escalated this for you.

Regards

Re: No echo promotion after 60 days

richard1555 — Sat, 26 Oct 2024 18:45:59 GMT

Hi Arne,

I've still not heard anything. Do you have any sort of timeframe?

Thank you

Richard