topic Wrongly charged for engineer visit in Billing

Wrongly charged for engineer visit

Coazzi — Sat, 05 Oct 2024 15:10:14 GMT

I'm being wrongly charged for a missed engineer visit on 10th September.

I had three engineer visits on 6, 9, and 13th September. No engineer visit on the 10th.

Re: Wrongly charged for engineer visit

ferguson — Sat, 05 Oct 2024 15:17:05 GMT

This has been flagged up to the support team for you, but bear in mind that they won't be back online until Monday.

Re: Wrongly charged for engineer visit

Coazzi — Tue, 08 Oct 2024 07:21:55 GMT

Hi,

Can a member of staff look into this situation for me please.

The bill with this charge is due on 11th October. I was hoping it could be resolved before then.

Coazzi

Re: Wrongly charged for engineer visit

Gliwmaeden2 — Tue, 08 Oct 2024 07:34:46 GMT

@Coazzi, this board is not staffed every day, so it can take longer to pick messages up.

If the fee is not justified, it will certainly be waived, but, if you possibly can, ensure that your funds can cover the current bill as it stands.

The bill you were issued with cannot be altered (same as a printed bill). If you are in time, however, the charge would simply not be taken and the next bill will show all the details. If not in time for changes, the amount can be credited back.

Direct Debit instructions are sent a few days before the money is due, so this may go through at the full amount.

Re: Wrongly charged for engineer visit

Arne-TalkTalk — Tue, 08 Oct 2024 11:14:52 GMT

Hi Coazzi

I can see a credit has been applied for the charge, this may have been applied to late to stop the direct debit but will show as a credit that you can ask for a refund via My Account

Regards

Re: Wrongly charged for engineer visit

Coazzi — Tue, 08 Oct 2024 13:17:37 GMT

Thanks for this.

Is the account balance the corrected sum minus the engineer charge?

Coazzi

Re: Wrongly charged for engineer visit

Arne-TalkTalk — Wed, 09 Oct 2024 08:51:49 GMT

If you log into My Account click on My Bills you will see the updated balance at the top of the page.

Re: Wrongly charged for engineer visit

werepuppy — Fri, 29 Nov 2024 15:21:03 GMT

I've been wrongly charged for an engineer visit too!
The engineer said there was a fault with the router plus a fault with the copper wiring outside the property.
I should not be charged for this visit. Please could someone look into this for me?

Re: Wrongly charged for engineer visit

Gliwmaeden2 — Fri, 29 Nov 2024 16:15:25 GMT

Not using another customer's thread, @werepuppy, as it causes confusion.

Very important for billing issues that you start your own thread.

Please return to the message board and click on start a topic.

Presumably it's in connection with the issue you posted about here:

https://community.talktalk.co.uk/t5/Fibre/Dreadful-service/td-p/3077802

Staff did reply, but you didn't follow up.

You can keep track of where you have posted using the Activity tab in the profile area.

Staff will respond to your new enquiry after the weekend.