spurious £75 engineer charge

lemondrop — Sat, 05 Oct 2024 14:34:42 GMT

My phone was dead for a good month and I had more than one engineer visit to fix it. They ripped up the pavement and replaced a junction box and ran a new cable to the house in the end. I was compensated £60 - I had spent a similar amount on topup cards.

The internet was largely fine apart from a long weekend when they turned it off.

As part of their work, they put in a master socket for their convenience. my old main socket was just a plain old bt jack - nothing in it other than a selection of wires and the socket. It was working fine, but in any case this socket is wholly openreach's property, so none of my business.

On a follow-up visit with the phone still out and more internet problems, they were working outside again and drilling and working on their new master socket, that may well have had a secondary issue - they never said. it was not a faceplate issue as the phone would not work with the inner socket either.

It all works now, but now I have been hit with a £75 charge. The agreement was 'You won’t be charged for faults caused by Openreach equipment.'

I have been.

Any ideas how this can resolved. I feel cheated.

Re: spurious £75 engineer charge

ferguson — Sat, 05 Oct 2024 15:13:43 GMT

I have moved this to the Billing section for you, look out for a response from the support team when they are back online from Monday.

Re: spurious £75 engineer charge

Arne-TalkTalk — Tue, 08 Oct 2024 11:03:16 GMT

HI @lemondrop

I will check the engineer reports for the visit on the 14th Aug.

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spurious £75 engineer charge

Re: spurious £75 engineer charge

Re: spurious £75 engineer charge