topic Re: Can't log in to pay bill in Billing

Can't log in to pay bill

AGvan — Sun, 06 Oct 2024 16:45:11 GMT

Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.

Re: Can't log in to pay bill

Robjay — Sun, 06 Oct 2024 18:37:21 GMT

I've been getting same yesterday and today. Give it till tomorrow when staff are back at work, hopefully it will be sorted.

Re: Can't log in to pay bill

Robjay — Sun, 06 Oct 2024 18:40:43 GMT

Update - just tried to login to my bills straight after i posted the reply and it logged in ok so looks like it's been mended.

Re: Can't log in to pay bill

ferguson — Sun, 06 Oct 2024 18:45:33 GMT

@Robjay

Cool. Any further issues, please start your own topic rather than posting on someone else's.

Re: Can't log in to pay bill

ferguson — Sun, 06 Oct 2024 18:47:19 GMT

@AGvan

Are you still unable to get access? If so, wait until the support team are back online on Monday.

Re: Can't log in to pay bill

AGvan — Sun, 06 Oct 2024 20:36:55 GMT

@Robjay thanks for your reply, I felt better knowing it wasn't just me.

@ferguson @Robjay I've just tried again and it seems to have resolved itself and I'm logged in. Thanks both of you for your support. 😊

Re: Can't log in to pay bill

ferguson — Sun, 06 Oct 2024 20:40:28 GMT

That's great, thanks for letting us know. 🙂