topic Re: £100 gift voucher in Billing

£100 gift voucher

kev6987 — Fri, 04 Oct 2024 03:53:10 GMT

Was in the process of leaving to go to Vodafone. Got a phone call and was offered a contract match with a £50 gift card, refused that. Phone operator went up to a £100 gift card so I agreed. Since agreeing my new contract has started but I have never had any email confirming I'm getting the £100 gift card. I just need someone to check my account and make sure I am fully signed up with the correct email to receive the giftcard. When the phone operator was confirming the email address for the gift card he was firing back at me each letter in phonetic alphabet speak which was pretty baffling.

Would be nice to have an update on delivery of gift card if possible aswell.

Re: £100 gift voucher

Divsec — Fri, 04 Oct 2024 11:13:59 GMT

Hi @kev6987 you don't mention when you renewed? Your post has been escalated and you should hear soon.

Re: £100 gift voucher

kev6987 — Fri, 04 Oct 2024 14:42:56 GMT

Sorry mate. My new contract commenced 16th September so a couple of weeks ago. Just thought I should have had confirmation of some sort somewhere. Be that email or on the talk talk online account. As I say when he was confirming my email address he rattled it off dead fast in the phonetic language which was a.bit baffling.

Re: £100 gift voucher

Gliwmaeden2 — Fri, 04 Oct 2024 15:32:55 GMT

It usually takes several weeks to come through, after the cooling off period, @kev6987.

Re: £100 gift voucher

Arne-TalkTalk — Mon, 07 Oct 2024 13:20:01 GMT

Hi kev6987

Vouchers can take between 30 and 90 days to be issued.

Regards

Re: £100 gift voucher

kev6987 — Mon, 07 Oct 2024 13:27:13 GMT

Thanks for the info Arne. I was also just wondering if he had got my correct email address as he was a fast talker and he was rattling my email address off in phonetic language. I'm always a bit weary of phone conversations and giving info over the phone in case of any mistakes.

Re: £100 gift voucher

Arne-TalkTalk — Tue, 08 Oct 2024 10:10:42 GMT

Hi kev6987

It will be to the @yahoo.co.uk email address that you have used on the community and to register for My Account.

Regards