topic Re: Paid my bill last week and haven't had any confirmation in Billing

Paid my bill last week and haven't had any confirmation

Gavin77 — Mon, 07 Oct 2024 12:12:13 GMT

Paid

I paid my bill last Thursday and it said there would be confirmation within 24 hours, it's been 4 days now and I still haven't received it. Previously after paying it would show £0.00 under "My Bills".

Re: Paid my bill last week and haven't had any confirmation

Gliwmaeden2 — Mon, 07 Oct 2024 12:25:23 GMT

Was this a manual payment, @Gavin77?

The recurring card payment system is still not functioning so for the foreseeable these have to be one-off individual payments.

Helpful if you could clarify what method you used.

Re: Paid my bill last week and haven't had any confirmation

Gavin77 — Mon, 07 Oct 2024 13:45:07 GMT

Yes, it was a manual payment. It's the same way I've paid for the past 3 months. The bank shows that the payment went through on Thursday but I haven't had any confirmation from TalkTalk.

Re: Paid my bill last week and haven't had any confirmation

Arne-TalkTalk — Tue, 08 Oct 2024 09:49:53 GMT

Hi Gavin77

I can confirm that the payment has been successful.

When you click on your bill tab. you will see the updated account balance of £0.00.

Regards

Re: Paid my bill last week and haven't had any confirmation

Gavin77 — Tue, 08 Oct 2024 11:54:47 GMT

Thank you.

Re: Paid my bill last week and haven't had any confirmation

Arne-TalkTalk — Wed, 09 Oct 2024 10:52:37 GMT

No problem, sorry for any confusion.