topic billing in Billing

billing

JuanJimenez — Tue, 08 Oct 2024 08:32:46 GMT

Me siento engañado y si no me das una explicación... "AHORA" cancelaremos el contrato. El contrato que firmé o hice con usted, no superó las 26 libras por mes, y está cargando a mi cuenta "46.75 libras por mes ... hay varias empresas de internet que son MUCHO más baratas, repito, si no resuelves esto YA, cancelo el contrato. Gracias.

Re: billing

Gliwmaeden2 — Tue, 08 Oct 2024 08:58:33 GMT

@JuanJimenez ,

It is more helpful if you could post in English on a UK website for help with your service.

Please check your billing details. If you are out of contract, you need to call 03451 720088 or use Chat to negotiate a better deal.

Don't use Offers and Upgrades in My Account, if you don't think the deal is good enough.

Contracts cannot be set up or cancelled through the forum.

If you recently negotiated a new contract you also need to check that it has been set up as expected.

Check the prices of any boosts / discounts - and have you been charged for phone calls? Without a boost, these are expensive, even for local calls.

Re: billing

Arne-TalkTalk — Tue, 08 Oct 2024 09:45:22 GMT

Hi @JuanJimenez

I have checked your account and your minimum term contract expired on 21/08/24, when this happens your discount ends and the package reverts to full out of contract price.

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available to reduce your price per month.

Sorry for any inconvenience caused.