topic Cancellation in Billing

Cancellation

shvsgrey — Tue, 08 Oct 2024 09:56:51 GMT

My cancellation has been processed but i have received a letter advising my estimated final charges and that i am keeping my landline number . I assumed that when i cancelled my landline number would be cancelled also at the same time?

Regards

Re: Cancellation

fr8ys — Tue, 08 Oct 2024 10:38:31 GMT

Are you changing supplier?

If so, did you ask them to transfer your number? If so it may be this the letter is referring to.

TalkTalk do not do landline only contracts, so your phone will end with your broadband.

I assume the cancellation date was mentioned in the letter.

Re: Cancellation

Arne-TalkTalk — Tue, 08 Oct 2024 11:37:40 GMT

Hi shvsgrey

I have checked the cancellation request and both the services landline and broadband will cancel today (10th).

Sorry for any confusion.

Re: Cancellation

shvsgrey — Tue, 08 Oct 2024 13:21:52 GMT

Many thanks for your help

Re: Cancellation

Arne-TalkTalk — Wed, 09 Oct 2024 08:52:29 GMT

No problem.