topic Re: no service in Billing

no service

ggblue — Tue, 08 Oct 2024 13:13:37 GMT

It is over 5 weeks with no broadband or landline service. We pay our bills regularly, we have followed all instructions, spent hours on the phone, waited in for engineers who havent turned up, pre-booked telephone calls have not been received. Have given notice to leave our contract (30 days of no service), been given 3 dates when the account would be closed then, the date is moved on, written to TalkTalk with the notice, found a new provider, but they couldnt do the switch because TalkTalk blocked it, what can we do????

Re: no service

Divsec — Tue, 08 Oct 2024 13:39:31 GMT

Hi @ggblue well you've made a good move by starting a thread here. The team are very good and should get to you shortly. In the meantime please check your community profile and add your landline phone number so the team can identify your account. Please don't post personal details here in the community.

Re: no service

Gliwmaeden2 — Tue, 08 Oct 2024 14:35:48 GMT

@ggblue,

I'll move this to the billing section as you seem to be focused on sorting out leaving.

Though forum staff can't cancel your service, they may be able to check why the cease is being blocked.

Let us know if you'd rather simply sort out the dead line.

Re: no service

Arne-TalkTalk — Wed, 09 Oct 2024 13:17:03 GMT

Hi ggblue

The account is showing as disconnected as of the 8/10.

A new provider will need to assign a new number and a new line, rather than a transfer due to the cancellation.

Sorry