topic Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response! in Billing

Unable to View my Bill online - it says Oops! Try and reload but still the same response!

DawnEDeans — Wed, 27 Mar 2024 14:01:48 GMT

Unable to View my Bill online - it says Oops! Try and reload but still the same response!

So how do I view my latest bill if this error keeps reoccuring?

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

ferguson — Wed, 27 Mar 2024 15:49:49 GMT

I just checked My Account and it's working fine for me. Have you tried the usual e.g. clearing cookies/cache; disable ad blockers; enable pop ups etc? Or try a different browser?

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

DawnEDeans — Wed, 27 Mar 2024 16:11:40 GMT

Hi Ferguson

Thanks for your advice. I cleared cache etc and used another browser and still get the same response. It is only the My BILLS window that says 'Oops, it looks like there is a technical problem. The other windows of MY PACKAGE & SERVICES, HELP & SUPPORT, FIX A PROBLEM WITH YOUR SERVICE and MY OFFERS & UPGRADES are working fine! So still not sure what to do!

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

ferguson — Wed, 27 Mar 2024 16:14:40 GMT

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team here can have a look at what's going on.

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

Arne-TalkTalk — Thu, 28 Mar 2024 09:29:46 GMT

Hi DawnEDeans

What happens when you click on the bills and payment section from the pull down menu on the top right?

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

Harvin77 — Thu, 10 Oct 2024 17:29:00 GMT

Hello Dawn. Did you manage to solve the problem. I am getting the same as you. Thank you. David.

Re: Unable to View my Bill online - it says Oops! Try and reload but still the same response!

Chris-TalkTalk — Fri, 11 Oct 2024 13:02:20 GMT

Hi Harvin77,

If you need assistance can you please start your own thread/topic and we'll be happy to help

Chris