topic £50 voucher. in Billing

£50 voucher.

Karl68 — Fri, 11 Oct 2024 12:04:28 GMT

Hi 👋

I'm still waiting for my joining voucher..! After joining as a New customer, through my Mothers TalkTalk contract.! My mother was told she would be getting one too.!?

Regards

Karl68

Re: £50 voucher.

Gliwmaeden2 — Fri, 11 Oct 2024 12:08:39 GMT

@Karl68, I have removed that number from the subject heading - please only put significant information like that in Private Notes. You'll find that at the end of the Personal Information section, which you also need to complete.

Go via your avatar; settings; drop down menu....add information and scroll down to SAVE CHANGES.

Was this the refer a friend scheme?

It takes at least 60 days to come through:

I'll move this to the billing section of the forum. Staff reply during the day, Monday to Friday.

Re: £50 voucher.

Karl68 — Fri, 11 Oct 2024 20:30:54 GMT

Thanks for your assistance Gliwmaeden2..!

I wasn't sure how to get TalkTalk's attention..!?

regards Karl68 🖐🙂

Re: £50 voucher. 1014998561

Arne-TalkTalk — Thu, 17 Oct 2024 13:12:24 GMT

Hi Karl68

I will escalate this for you.

Can you add your mothers account number to your private notes section and I can escalate that aswell.

Thank you.

Re: £50 voucher. REMOVED

Karl68 — Fri, 18 Oct 2024 05:28:15 GMT

Hi Arne,

My mum is

XXXXXXX REMOVED FOR SECURITY REASONS

Thanks for your message & support

regards

K.Turner

Re: £50 voucher.

Gliwmaeden2 — Thu, 17 Oct 2024 20:32:36 GMT

@Karl68, please check back to my first reply.

You'll see that I explained how to put your mother's details in the Private Notes section of Personal Information.

Please let us know when you have done that.

It must NOT appear in the public thread.

Re: £50 voucher. REMOVED

Arne-TalkTalk — Thu, 24 Oct 2024 13:04:22 GMT

Hi Karl68

Did you receive an email from us with a link to flag your account as referred from friends and family? until this link is completed the vouchers are not generated.

Check your spam/junk folders.