topic Re: £25 Amazon voucher for fibre upgrade not received in Billing

£25 Amazon voucher for fibre upgrade not received

CWAccountUsername — Mon, 06 May 2024 16:28:33 GMT

Hi,

I haven't received my £25 voucher after the upgrade to Full Fibre. I waited the full 45 days and then got in touch with giftcloud support as directed in the email. It's been over a week and so far giftcloud are just sending placeholder emails.

Any chance of giving them a prod?

(I checked spam folders etc...)

Cheers,

Re: £25 Amazon voucher for fibre upgrade not received

Arne-TalkTalk — Thu, 09 May 2024 10:27:53 GMT

Hi CWAccountUsername

I will escalate this for you.

Regards

Re: £25 Amazon voucher for fibre upgrade not received

A_R_Moore — Wed, 22 May 2024 11:10:42 GMT

Message 1 of 8

I’m still waiting 7 weeks even after having contacted Giftcloud and opened a dialogue with one of their agents.
Have you emailed gift cloud?

However it seems that TT and gift cloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Re: £25 Amazon voucher for fibre upgrade not received

Arne-TalkTalk — Fri, 24 May 2024 10:44:14 GMT

Hi A_R_Moore

I have chased this up today so the email code should be sent ASAP.

Thank you.

Re: £25 Amazon voucher for fibre upgrade not received

A_R_Moore — Fri, 24 May 2024 11:11:55 GMT

Thanks. Hopefully I’ll get the voucher for £50 that was promised for recommending Talk Talk to a neighbour soon (and that she’ll get her voucher too for signing up with Talk Talk).

Re: £25 Amazon voucher for fibre upgrade not received

PeterTate — Wed, 16 Oct 2024 15:11:07 GMT

Been waiting months and can't get hold of anyone to sort it out.

Re: £25 Amazon voucher for fibre upgrade not received

A_R_Moore — Wed, 16 Oct 2024 15:26:15 GMT

Try this. Eventually I received a payment from TT via CEO office. Voucher never did appear. I won’t bother recommending new potential customers; too much hassle.

May

今100%G

• community.talktalk.co.uk

TalkTalk For Everyone

complaint within the agreed timescales you can contact CISAS, an independent dispute resolution provider.

Q =

CHAT TO US

You can raise your complaint with one of our chat agents, available 7 days a week, 365 days a year.

Select the topic/team you would like to raise your complaint against when prompted.

Email us

You can complain by email by contacting us at /concerns@talktalkplc.comDependingon

the nature of your complaint, we may need you to call us for us to better understand and resolve your issue.

In your email, please include the following information as it will help us investigate your complaint more effectively:

• your name;

(il) the date the problem occurred;

III) your TalkTalk home telephone number;

(iv) the names of any customer service advisors or managers you may have dealt with;

(v) a description of your complaint; and (vi) any one of the following:

the 3rd and 6th characters of your TalkTalk account password;
the answer to your personal security question;
first line of address and postcode on the account; or
your Talk Talk account number.

Re: £25 Amazon voucher for fibre upgrade not received

PeterTate — Thu, 17 Oct 2024 12:43:37 GMT

Thank you. I'll give it a go.

Ridiculous that it's this much hassle.!