topic Re: Payment taken but account is still due in Billing

Payment taken but account is still due

User12442 — Thu, 17 Oct 2024 06:34:20 GMT

Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had same issue as I won’t pay double.

Re: Payment taken but account is still due

Gliwmaeden2 — Thu, 17 Oct 2024 06:59:36 GMT

There have been a few glitchy incidents recently, @User12442.

Hopefully staff will pick this up for you shortly. Your post is in the queue for attention.

Re: Payment taken but account is still due

Arne-TalkTalk — Thu, 17 Oct 2024 10:21:10 GMT

Hi User12442

What date did you make the payment?

There is still an outstanding balance, we may have to log a missing payment you will need to contact us (via phone or chat) so we can take some details to trace the payment.

Regards