topic Re: Can't access my new account due to old one using the same email address in Billing

Can't access my new account due to old one using the same email address

Eddie209 — Thu, 17 Oct 2024 20:18:39 GMT

I used to be a TalkTalk customer then I switched to Shell Broadband when my contract was up. A few months later Shell Broadband exited the home broadband market and all their customers were transferred to TalkTalk. I am unable to log in to my new TalkTalk account, as transferred from Shell, as my old account (the one I'm using here) is still active. Any attempt to register just leads to "this email is already registered" and password reset options.

I'd be grateful for assistance in this matter

Re: Can't access my new account due to old one using the same email address

Gliwmaeden2 — Thu, 17 Oct 2024 20:45:03 GMT

Usually Arne just removes the old details and then you can register afresh, @Eddie209.

Re: Can't access my new account due to old one using the same email address

Arne-TalkTalk — Fri, 18 Oct 2024 07:39:45 GMT

Hi @Eddie209

I have removed the old details

Can you try to register your new account https://www.talktalk.co.uk/login/

Any problems let me know.

Re: Can't access my new account due to old one using the same email address

Eddie209 — Fri, 18 Oct 2024 14:10:23 GMT

That's it sorted now, thanks!

Re: Can't access my new account due to old one using the same email address

Arne-TalkTalk — Mon, 21 Oct 2024 13:40:58 GMT

Happy to help.