topic Re: end service in Billing

end service

68416 — Mon, 21 Oct 2024 12:48:47 GMT

hi , I chat end of august about move home and cancel service to date 8.9.2024. I am at new address from 8.9. and I still paid 2.of oktober full price service. My contract finish in 2022 already, I had just service broadband from you. I was tried call customer service and chat again but it was unsuccesfully, always busy. I hope this way will help with canceling service with you.

adriana

Re: end service

Gliwmaeden2 — Mon, 21 Oct 2024 12:57:48 GMT

@68416,

You can't cancel via the forum.

You would have to have phoned 03451 720088. If you used Chat, you would still need to receive a follow up phone call. If you didn't pick it up, you didn't cancel.

The original end of contract date is not relevant. You would still be on a rolling monthly contract that required 30 days' notice.

I'll move this to the billing section for you, as it has nothing to do with the email service.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Re: end service

Arne-TalkTalk — Mon, 21 Oct 2024 13:46:19 GMT

Hi 68416

Looks like the cancel request failed, it has been requested again for the 28th.

Regards