topic Re: Shell migration saga continues - paper bills. in Billing

Shell migration saga continues - paper bills.

Brocily1 — Mon, 21 Oct 2024 19:24:22 GMT

Hello,

I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer.

I'm still unable to access the billing section within my account, which I was told would be resolved as they were having issues with it at that time.

Please can this be resolved or I will be taking this further.

Regards...

Re: Shell migration saga continues - paper bills.

Arne-TalkTalk — Tue, 22 Oct 2024 08:15:21 GMT

Hi Brocily1

The paper bill charge has been removed.

What happens when you try to view your bill online?

Re: Shell migration saga continues - paper bills.

Brocily1 — Tue, 22 Oct 2024 20:03:31 GMT

Hello,

Thanks, is this permanent? I don't want paper bills.

In terms of accessing my bills in my account. I just get a infinite loading bar across various devices.

Thanks

Re: Shell migration saga continues - paper bills.

Brocily1 — Tue, 22 Oct 2024 21:04:08 GMT

Looks like the bill issue is caused by my adblocker.

Re: Shell migration saga continues - paper bills.

ferguson — Tue, 22 Oct 2024 21:11:41 GMT

Ah, so you've got access now?

Re: Shell migration saga continues - paper bills.

Arne-TalkTalk — Wed, 23 Oct 2024 08:58:28 GMT

Thanks for the update, the bill method has been changed to online now.