topic Re: Phone not working in Billing

Phone not working

Tuely — Thu, 24 Oct 2024 17:06:07 GMT

Our phone stopped working on the 8th October and it has only just been restored not day. I have had to spend several hours on the mobile chatting to your team to get this far and it has been seriously inconvenient to my business so I cancelled my payment this month as compensation.

I will continue with TalkTalk if this is agreed but I refuse too accept an addition of £12 to set up a new account because you have been extremely inefficient.

What is meant by your reply?

Re: Phone not working

Divsec — Thu, 24 Oct 2024 18:06:55 GMT

Hi @Tuely glad your service is now back up and running. It is never a great idea to cancel a payment, puts you in the wrong as well as the supplier.

Hopefully your BroadBand service was working during the outage.

If the telephone service is vital to your business you might find a business account is better for you. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Phone not working

Gliwmaeden2 — Thu, 24 Oct 2024 20:00:44 GMT

@Tuely, there's an automatic compensation scheme to deal with this sort of situation, and customers do need to pay bills as normal during periods of loss of service.

Details of the scheme are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

I'll move this thread to the billing section of the forum for you.

Re: Phone not working

Debbie-TalkTalk — Fri, 25 Oct 2024 05:28:23 GMT

Hi @Tuely

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie