topic Re: Missing £100 Voucher in Billing

Missing £100 Voucher

Ian000 — Mon, 21 Oct 2024 14:48:24 GMT

Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.

I used the TalkTalk chat facility about something else and once this was resolved asked about the voucher. They told me to email concerns@taltalkplc.com which I duly did. Got an email back saying the recipient doesn't exist.

Can you guys help with this please?
Cheers
Ian

Re: Missing £100 Voucher

Gliwmaeden2 — Mon, 21 Oct 2024 21:12:49 GMT

@Ian000, you are missing a letter k in that address, so if that is where you sent to, it couldn't work.

See the full address here:

continued....

I'll move this to the billing section of the forum for you. Let us know how you get on.

Re: Missing £100 Voucher

Ian000 — Mon, 21 Oct 2024 21:59:29 GMT

@Gliwmaeden2, concerns@taltalkplc.com was the email address I was asked to send the email to (just checked the chat history to make sure). However, I should have spotted that it was missing a k. Email now resent. Hopefully, I'll be able to post that the issue has been addressed shortly.

Thanks for spotting and letting me know.

Also, thanks for moving to a more appropriate section.

Cheers
Ian

Re: Missing £100 Voucher

Anonymous — Fri, 25 Oct 2024 07:27:03 GMT

Morning,

Have the team been in contact since your last post?

Thanks

Michelle

Re: Missing £100 Voucher

Ian000 — Fri, 25 Oct 2024 09:19:09 GMT

No. The only response I've had was from Gliwmaeden2, a fellow customer.

Re: Missing £100 Voucher

Arne-TalkTalk — Tue, 29 Oct 2024 12:26:38 GMT

Hi Ian000

You will need to speak to the shell migration team, they will need to check the old Shell account and then escalate it for you.

Regards

Re: Missing £100 Voucher

Ian000 — Tue, 29 Oct 2024 15:37:32 GMT

So do you think you could let me know how to contact them?

Re: Missing £100 Voucher

Gliwmaeden2 — Tue, 29 Oct 2024 15:53:34 GMT

It's the usual 03451 720088 number, @Ian000. It will close at 7pm tonight.

Re: Missing £100 Voucher

Ian000 — Tue, 29 Oct 2024 15:58:41 GMT

OK thanks.

Re: Missing £100 Voucher

Tommytango — Thu, 31 Oct 2024 12:53:10 GMT

Hi,

I'm in the same situation as this post. Signed up with shell in june, with the promise of a voucher. I've contacted talktalk via chat a couple of times, and promised it would happed / told to contact shell.

Shell is uncontactable - no chat facility, and the phone line plays a loop saying contact Talktalk.

Yet again, the voucher is not forthcoming.

Can Talktalk please advise how to remedy this.

Many thanks,

Tommy

Re: Missing £100 Voucher

Gliwmaeden2 — Thu, 31 Oct 2024 13:09:27 GMT

You should be put through to the Shell Migration team, @Tommytango.

If you are still having problems, please return to the message board and click on start a topic to begin your own thread.

Staff will only respond to the original poster.

Re: Missing £100 Voucher

Tommytango — Thu, 31 Oct 2024 17:57:57 GMT

Thank you, I'll give that a try