topic Re: Speaking Clock call charge, impossible for me to make it ! in Billing

Speaking Clock call charge, impossible for me to make it !

martswain — Sat, 04 Nov 2023 15:12:26 GMT

For staff attention please.

A 50p charge for a call to 123 has appeared on my bill, timed at 1556 on 2nd November.

At the time of the call my house was empty and I was at 39,000 feet onboard EK28, an Emirates Airlines flight from Glasgow to Dubai, having left home at 0930.

Openreach should not be doing this, so if you can, please report it and credit my account with 50p.

Re: Speaking Clock call charge, impossible for me to make it !

Divsec — Mon, 06 Nov 2023 07:12:29 GMT

Hi @martswain the team are in now so you should hear during the day. Hope your journey is going well.

Re: Speaking Clock call charge, impossible for me to make it !

Arne-TalkTalk — Mon, 06 Nov 2023 13:46:38 GMT

Hi martswain

A credit has been applied.

Regards

Re: Speaking Clock call charge, impossible for me to make it !

martswain — Tue, 07 Nov 2023 02:25:51 GMT

@Arne-TalkTalk thank you very much, hope they haven't disturbed my connection but I won't know until I get back home.

Just as a matter of interest are you able to do a line check with the router off just to make sure it is not showing as a disconnection fault?

@Divsec flights all went well thanks, now enjoying the food and sun in Thailand.

Re: Speaking Clock call charge, impossible for me to make it !

Divsec — Tue, 07 Nov 2023 07:50:01 GMT

@martswain glad you arrived safely, sun yes, food yes, but we in Norfolk have got Aurora Borealis!

Re: Speaking Clock call charge, impossible for me to make it !

Arne-TalkTalk — Tue, 07 Nov 2023 09:52:47 GMT

HI martswain

Line tests need the router to be switched on, so we cant run it sorry

Re: Speaking Clock call charge, impossible for me to make it !

hlhhlh — Tue, 29 Oct 2024 15:20:10 GMT

Same for me. Got charged for calls to speaking clock on a landline that has not phone connected to it

Re: Speaking Clock call charge, impossible for me to make it !

ferguson — Tue, 29 Oct 2024 15:24:02 GMT

@hlhhlh

This is an old and dormant thread, please start your own topic and the support team will be glad to help.

Re: Speaking Clock call charge, impossible for me to make it !

Arne-TalkTalk — Wed, 30 Oct 2024 09:43:17 GMT

@hlhhlh A credit has been applied for the charge