topic Re: Contacting a human at talktalk in Billing

Contacting a human at talktalk

EssH88 — Sun, 22 Sep 2024 13:28:05 GMT

what is the phone number for speaking to a human being at Talk Talk ?

what are the opening hours/days for customer service (talking to a human) ?

why does the dimwitted "bot" keep telling me that the "experts" are currently busy and then terminating my dialogue ?

Re: Contacting a human at talktalk

fr8ys — Sun, 22 Sep 2024 13:32:37 GMT

If you explain your issue staff here can help and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Alternatively you can try phoning 0345 172 0088 and opening hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Contacting a human at talktalk

EssH88 — Sun, 22 Sep 2024 13:34:46 GMT

Is 0345 172 0088 free of charge if called from my talktalk landline ??

Re: Contacting a human at talktalk

ferguson — Sun, 22 Sep 2024 13:36:46 GMT

Yes, as mentioned in the link posted by @fr8ys.

Re: Contacting a human at talktalk

Anandan — Wed, 30 Oct 2024 17:52:57 GMT

Landline number removed for security reasons.

Re: Contacting a human at talktalk

Anandan — Wed, 30 Oct 2024 17:52:19 GMT

Mobile: XXXXXXX REMOVED FOR SECURITY REASONS.

Re: Contacting a human at talktalk

Anandan — Wed, 30 Oct 2024 17:16:32 GMT

My internet is working but my landline phone is not working. I changed the phone , I still has the same issue.

Re: Contacting a human at talktalk

Gliwmaeden2 — Wed, 30 Oct 2024 18:00:57 GMT

@Anandan, you must never display personal information details in the public thread as you could end up getting pestered by scammers etc.

I've removed your mobile phone number and landline number from your previous posts.

Please go via your avatar; settings; drop down menu....add the required details in Personal Information and scroll down the page to find the SAVE CHANGES button.

Also, please start your own thread. You have posted at the end of an old topic and this won't be in the queue for staff attention.

So, if you look for "help with your service " in the forum menu, pick out the message board for home phone and click on start a topic to begin your own thread.

Staff will respond during the day (Monday to Friday).

Re: Contacting a human at talktalk

Bridgetpeart21- — Wed, 20 Nov 2024 09:10:16 GMT

Please can somebody ring me please XXXXXX REMOVED FOR SECURITY REASONS.

Re: Contacting a human at talktalk

Gliwmaeden2 — Wed, 20 Nov 2024 09:13:58 GMT

Please read the reply above, @Bridgetpeart21-, to start your own topic and add your personal information details in the profile area. Never post personal information in the public thread.

Then your own thread will be in the queue for attention from staff.

They will not contact you by phone. This is online support only.

Further ways to contact Talktalk are listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Contacting a human at talktalk

Deborahmax57 — Sun, 08 Dec 2024 10:42:37 GMT

Had no internet for a week since 02/12/24

Re: Contacting a human at talktalk

fr8ys — Sun, 08 Dec 2024 11:12:25 GMT

@Deborahmax57

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Contacting a human at talktalk

Sophie101 — Wed, 18 Dec 2024 08:39:15 GMT

REMOVED

Re: Contacting a human at talktalk

Anonymous — Wed, 18 Dec 2024 08:40:55 GMT

Hi @Sophie101

I've removed the personal information from your post. Please do not post any personal information as this is a public forum. Please can you create your own topic and we can look into this for you.

Thanks

Michelle

Re: Contacting a human at talktalk

Sophie101 — Wed, 18 Dec 2024 08:59:40 GMT

What is your contact number to speak to someone

Re: Contacting a human at talktalk

fr8ys — Wed, 18 Dec 2024 09:10:55 GMT

@Sophie101 it's posted in this thread.

If you require help here, Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Contacting a human at talktalk

Sammy28 — Sun, 05 Jan 2025 13:07:08 GMT

My account has been restricted and don’t know why

moved home and changed supplier from virgin to talk talk. Now saying I owe money and been passed debt collector Lowell

no calls. No letters. I moved in august

have direct debit set up and money has debited account

Re: Contacting a human at talktalk

Gliwmaeden2 — Sun, 05 Jan 2025 13:25:26 GMT

@Sammy28, please see several other replies here where, if you are not the original poster, you are advised to start your own thread.

Contact details are also given earlier in the thread, but phone support won't be open for this today. Chat should work today.

There's another phone number available here, but it's just for automated payment.

That's from this page:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

If you don't get anywhere with Chat today, please return to the message board and click on start a topic to begin your own thread.

Forum staff will be back after the weekend to reply.

Re: Contacting a human at talktalk

Erinlemayowa — Tue, 07 Jan 2025 18:20:41 GMT

I was asked to get the previous copper fibre equipment in my care before I switched for full fibre returned through the post office or to be collected latest by 13 of January 2025.

However, up till date ,the return bag for the collection has not been given or sent to my address. If there is any other means this could be return would highly be appreciated.

Post code

PERSONAL INFO REMOVED

Above for your information and kind regards

Re: Contacting a human at talktalk

fr8ys — Tue, 07 Jan 2025 18:19:54 GMT

@Erinlemayowa if you have read this thread you will see you need to start your own thread.

Please do so and do not post your personal details on your thread but in your profile.

Thank you