topic Re: Moved to BT- where to send my old equipment ? in Billing

Moved to BT- where to send my old equipment ?

Martdy — Wed, 30 Oct 2024 14:34:40 GMT

I switched over to BT and would like to send my router back please before I get charged.

Re: Moved to BT- where to send my old equipment ?

Arne-TalkTalk — Wed, 30 Oct 2024 15:07:42 GMT

Hi Martdy

I have requested a returns bag to be sent to you ASAP.

Regards

Re: Moved to BT- where to send my old equipment ?

mrbiscuit1 — Wed, 30 Oct 2024 15:24:13 GMT

Hi i have a shell router from when i was migrated to Talk Talk

I have now gone to a new ISP

do i need to return the router?

( i still have the box)

and could you send me a return slip

that i can stick on the box to return the router thanks

Re: Moved to BT- where to send my old equipment ?

Martdy — Wed, 30 Oct 2024 16:52:23 GMT

Thanks

Re: Moved to BT- where to send my old equipment ?

Gliwmaeden2 — Wed, 30 Oct 2024 18:08:48 GMT

@mrbiscuit1, it's better if you post this as a new topic, in order not to confuse this help thread.

Please return to the message board and click on start a topic.

Staff reply Monday to Friday, during the day, and there's usually no problem issuing a returns bag with a prepaid label. But best done in your own thread.

Re: Moved to BT- where to send my old equipment ?

mrbiscuit1 — Thu, 31 Oct 2024 10:58:26 GMT

Re: Moved to BT- where to send my old equipment ?

Martdy — Fri, 08 Nov 2024 16:31:22 GMT

I've not received the returns bag yet which may be due to my workshop having very erratic postal deliveries.

Is it possible to email a label please.

Thanks

Re: Moved to BT- where to send my old equipment ?

Gliwmaeden2 — Fri, 08 Nov 2024 20:09:51 GMT

It's not possible for staff to email you a label.

You'll need to wait for staff to follow up after the weekend, @Martdy.

If you have a better address for deliveries to be sent to, rather than your workshop, add it in Private Notes. The returns bag would always be sent to the address specific to the account, unless you fix up another arrangement. It really should have reached you by now!

Go via your avatar; settings; drop down menu. At the end of the Personal Information area find Private Notes. Add the preferred address there.

Scroll down to find the SAVE CHANGES button.

Re: Moved to BT- where to send my old equipment ?

Arne-TalkTalk — Tue, 12 Nov 2024 10:37:39 GMT

I have requested another bag to be sent.

Re: Moved to BT- where to send my old equipment ?

Martdy — Tue, 12 Nov 2024 14:22:18 GMT

Thanks

but if I don’t receive this one can I just send them at my cost to an address with my details?

Re: Moved to BT- where to send my old equipment ?

Arne-TalkTalk — Wed, 13 Nov 2024 10:57:15 GMT

The address is

TalkTalk Returns

71 Bilton Way

Enfield

Middx

EN37EP

Re: Moved to BT- where to send my old equipment ?

Martdy — Fri, 06 Dec 2024 11:01:48 GMT

Should I put my account details in the package ?

Re: Moved to BT- where to send my old equipment ?

Karl-TalkTalk — Fri, 06 Dec 2024 11:06:12 GMT

The serial number of the devices will be linked to an account.

Thanks

Karl.

Re: Moved to BT- where to send my old equipment ?

Martdy — Fri, 06 Dec 2024 11:06:53 GMT

great thanks

Re: Moved to BT- where to send my old equipment ?

Karl-TalkTalk — Fri, 06 Dec 2024 11:12:33 GMT

No Problem 🙂

Karl