topic Returning shell router in Billing

Returning shell router

mrbiscuit1 — Thu, 31 Oct 2024 11:08:00 GMT

Hi i have a shell router from when i was migrated to Talk Talk

I have now gone to a new ISP

do i need to return the router?

( i still have the box)

and could you send me a return slip

that i can stick on the box to return the router thanks

update

-------------

been told my " shell" account is still active

but i had a email from Talk Talk 3 months ago to say i had been migrated to them

Never had a Talk Talk router TT never sent one.or said i needed "their" router

( The shell router is better anyway)

But being billed ( and payments taken ) By Talk Talk directly ( not shell)

Shell pass me back to Talk Talk who pass me back to Shell and round and round it go's..

all i am trying to do is to find out if i need return a router that i don't want to be charged for

Gliwmaeden2 — Fri, 08 Nov 2024 20:16:44 GMT

If you have left Talktalk, how did you cancel?

You won't be sent a returns bag if the account is still live, @mrbiscuit1.

That doesn't stop staff sending you the returns bag anyway, but you don't want to be paying for two services and only getting the use of one!

That's the priority to sort out first: which ISP did you switch to and how did you set up the switch?

I'll flag this up for attention from staff, as your topic has been overlooked this past week.

They will be back on here during the week.

Arne-TalkTalk — Wed, 13 Nov 2024 13:54:51 GMT

Hi boobbys

Your account is going through cancellation and is due to complete on the 21st Nov.

A returns bag will also be issued for the router.

Regards