topic Re: Termination of services in Billing

Termination of services

bernadette56 — Fri, 01 Nov 2024 15:06:33 GMT

I gave 30 days notice on 22nd August'24, informing I was terminating services as my contract ended on 22nd Sept,24.

However, TalkTalk state my new supplier havent contacted Talk Talk, so effectively I am still being charged for phone line and rental. All emails fron TalkTalk are No Reply and my account doesnt recognise my email address or any passwords inputted. I have paid upto my leaving date of 22nd Sept, but TalkTalk are requesting payment for November and threatening a £12 late payment charge also. How can this be resolved?

Re: Termination of services

Gliwmaeden2 — Fri, 01 Nov 2024 18:51:22 GMT

How did you go about notifying Talktalk?

Which supplier have you moved to, @bernadette56, as they don't all use One Touch Switch yet, and that only became active on 12th September as an option. Between ordinary FTTC there was already a switching system but read the advice here:

This is from this information page:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Did you use to manage to sign into My Account?

Check "other ways to pay" on this page:

https://community.talktalk.co.uk/waystopay

Talktalk will have been billing a full 30 day cycle on your billing cycle and it doesn't simply match end of contract dates.

Moving this to the billing section for you, but a warning that staff won't now be back on here before Monday.

Re: Termination of services

Arne-TalkTalk — Mon, 04 Nov 2024 11:53:11 GMT

HI bernadette56

It looks like the cancellation request failed, I have asked for the cancellation to be placed again to close the account ASAP.

Regards