topic Gift voucher in Billing

Gift voucher

apex1968 — Sat, 02 Nov 2024 12:52:13 GMT

Hello I was promised a gift card of £100 as part of a retainer deal with you ?

Re: Gift voucher

Divsec — Tue, 05 Nov 2024 20:27:29 GMT

Hi @apex1968 when? They take at least a month to come through (after at least 1 payment cycle)

Re: Gift voucher

Arne-TalkTalk — Wed, 06 Nov 2024 13:00:08 GMT

HI apex1968

You will need to wait minimum 30 days after the renewal which was 22 Oct .

Regards

Re: Gift voucher

apex1968 — Tue, 26 Nov 2024 14:29:19 GMT

Hello . It's been 30 days since my renewal and also one payment cycle. I haven't received anything in regards to the voucher I was offered (£100) Can you elevate this so it can be sorted for me ? Thanks

Re: Gift voucher

apex1968 — Tue, 26 Nov 2024 20:09:42 GMT

Re: Gift voucher

Gliwmaeden2 — Tue, 26 Nov 2024 20:54:31 GMT

I did so earlier for you, @apex1968!

Early afternoon.

It is in the queue for attention again, so don't keep posting or it will slip back in the workflow.

Re: Gift voucher

Arne-TalkTalk — Thu, 28 Nov 2024 15:20:00 GMT

Hi apex1968

I have escalated this for you.

Regards