topic Can't see latest bill in Billing

Can't see latest bill

MikeBoardman — Sat, 02 Nov 2024 22:04:51 GMT

The bill just tries to load but never actually appears.

I have had this issue for months now, and although the problem seems to have been raised previously by other users, it has clearly not been fixed.

I have tried the advice given to them, and tried using other browsers but all with no success.

As others have found, I have been able to work around it by using my phone, downloading it there, and e Mailing the file to myself, but that is a very poor service from TalkTalk.

It really needs fixing!

Re: Can't see latest bill

KeithFrench — Sun, 03 Nov 2024 14:48:12 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Can't see latest bill

MR106767 — Tue, 05 Nov 2024 12:27:42 GMT

I have the same problem. I could view my latest bill and for that matter all previous bills without any problems for a long period of time, now they have stopped downloading and, like you, have to use my phone then email it. Very poor!

Re: Can't see latest bill

Arne-TalkTalk — Wed, 06 Nov 2024 10:08:46 GMT

Hi MikeBoardman

We cant replicate the problem

Can you give me a list of the browsers and devices that you have used.

Thank you