topic Re: My bill is incorrect in Billing

My bill is incorrect

Kayp24 — Sun, 03 Nov 2024 08:26:23 GMT

Hello my bill is incorrect my services are being closed. You’ve billed me for one month only.

Re: My bill is incorrect

Gliwmaeden2 — Sun, 03 Nov 2024 10:15:02 GMT

Do you mean that you expected more early termination fees, @Kayp24?

If you are out of contract, however, you'll be billed for the 30 day notice period. There will be a further bill to sort out any refunds etc, and then one for £0.00, finally.

Have you received email confirmation of the cancellation?

How did you contact Talktalk to do this?

Re: My bill is incorrect

Arne-TalkTalk — Mon, 04 Nov 2024 09:57:25 GMT

Hi Kayp24

You service ends on the 8th and you bill is produced on the 1st, you will be owed a refund for the period after the 8th to the end of this month this will be available on the 1st Dec.

Sorry for any confusion.