Outstanding bill.

ERumney97 — Tue, 05 Nov 2024 12:09:40 GMT

I no longer live in the property, I moved out of the old property on the 01/08/24.

I do not owe all of the outstanding balance.

Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of the property, therefore not needing to pay the bill.

Ethan.

Re: Outstanding bill.

Arne-TalkTalk — Tue, 05 Nov 2024 13:09:49 GMT

Hi @ERumney97

Did you call us to cancel the account, its still active and therefore generating bills.

How did you request the SAR?

Re: Outstanding bill.

ERumney97 — Thu, 14 Nov 2024 15:18:51 GMT

Good afternoon,

I hope you are well.

I did yes, this is why I have requested the SAR as the notes on the call should have been logged as I informed yourselves about me moving our of the property on the 01/08. I will not be paying any remaining bills from the 01/08.

I will however pay the remaining detailed below (£39.30), please see email I have copied and pasted received by myself on the 02/09/24 from yourselves. I will not be paying the full balance of £142.90 as I did not live at this property. Please call off Moorcroft Debt Recovery Limited - Reference 007832263533 also as this error is partially my own for not paying the £39.30, life has been busy and stressful, my apologies, as well as Talk Talks for not logging my details correctly for when I moved out of the property.

REMINDER

Outstanding balance of £39.30

Date: 02 September 2024

Ref: FREMA/C-20240825-667

Service: TALKTALK

Acc. Number: 1013799201

Telephone: 0345 172 0029*

Opening Hours:

Mon to Fri 9am - 7pm

Saturday 9am - 6pm

Dear Mr Ethan Rumney,

Your TalkTalk service will soon be restricted as we've not received payment from you, and this is now overdue. To avoid any interruption to your service, please pay the £39.30 that's outstanding on your account today.

How to pay

•

Pay quickly and securely by clicking on the Pay now button above.

•

Call our automated 24-hour payment line on 0345 172 0040.

•

Find another payment method that suits you on our website.

If you've paid the outstanding amount in the last few days – thank you - you don't need to do anything else.

If you don't pay

•

You'll have restricted access to your phone and broadband services until the balance has been paid.

•

You'll continue to be charged admin fees for late payment each month your account is overdue.

•

It might affect your credit score and your ability to borrow in the future.

•

We may have to pass your account to a debt collection agency to recover the outstanding amount.

If you're struggling to pay

If you're having trouble paying your outstanding balance, we want to help. Please don't ignore it. Find out about the payment support we can offer to help get you back on track via My Account. You can also talk to a member of our collections team online via Chat.

If you need to speak to one of our specialist collections team, please call 0345 172 0029 where we can discuss payment support options available to you.

To avoid late payments in the future

•

Choose a monthly payment date that suits you, simply log into My Account and select from our available payment dates.

•

Change your payment method. You can setup a direct debit or a recurring card in My Account and we'll take the payment automatically on your selected payment due date each month.

•

View your monthly bills to see how much you spend on your service and any boosts within My Account.

If you're struggling with debt, talking about it is often a big step to getting back on track and feeling in control.

Here are the details of some external organisations you can speak to for free.

Citizens Advice Bureau - 0344 411 1444

National Debt Line - 0808 808 4000 – (For customers in England)

StepChange - 0800 138 1111 – (For customers in Scotland, Wales & NI)

Yours sincerely,

Your TalkTalk team

*Calls to this number are free from an active TalkTalk landline. If you are calling from a non-TalkTalk line, you may be charged by your provider. For more information about pricing, including details about our call rates, visit help.talktalk.co.uk/pricing

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Please do not reply to this email, emails are not monitored.

Registered in England & Wales No. 4633015.

Re: Outstanding bill.

Arne-TalkTalk — Mon, 18 Nov 2024 11:06:07 GMT

Hi ERumney97

There are no notes on your account showing a call to us to cancel the account or to request a SAR, The account has remained open and continued to bill and has now been passed to a collection agency.

As the account holder you will need to call us (03451720088 ) and cancel the account

I have submitted you SAR request this morning

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Outstanding bill.

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