topic Re: STAGGERING INCOMPETENCE... in Billing

STAGGERING INCOMPETENCE...

DianeJR — Fri, 01 Nov 2024 10:27:08 GMT

I'm starting a new thread as the last one (started when I was forced to join TalkTalk from Shell in June 2024 has yielded nothing). So, I'm still waiting for a bill... let's see... FIVE months later. The call centre is unable to help as they don't know what I'm talking about, read from a script and then just make things up, and it appears I'm unable to talk to anyone in the UK... so where does that leave me ? If there's anyone here who actually works for TalkTalk who can help, please contact me. There's no point raising a complaint... so if anyone can advise if there's any way I can speak to someone in the UK would be great. Otherwise, I'll just let the contract end in Jan 26 and move to another provider. I was previously a TalkTalk customer in 2008 and they were beyond awful then, but that was then... and nothing seems to have changed. No wonder they have been top of every worst telecoms provider since then. TalkTalk must be so proud of its customer service, but more surprising is that they haven't gone bankrupt.

Re: STAGGERING INCOMPETENCE...

fr8ys — Fri, 01 Nov 2024 10:51:47 GMT

As a Shell customer you would be best to speak to the dedicated Shell Migration Team on 03451 720088.

They should be able to help you.

Re: STAGGERING INCOMPETENCE...

Arne-TalkTalk — Fri, 01 Nov 2024 10:52:43 GMT

Hi DianeJR

This has to be dealt with by the Shell migration team, Did you actually raise a complaint about this as there is no open complaint.

Re: STAGGERING INCOMPETENCE...

DianeJR — Fri, 08 Nov 2024 10:12:10 GMT

Thanks Arne... I don't really see any point in complaining as it hasn't got me very far since June. And to add insult to injury today received an email insulting me further by referring to me as a Chatterbox ! As the result of your contributions to the community, you've earned a new rank! Your new rank is: Chatterbox

Re: STAGGERING INCOMPETENCE...

DianeJR — Fri, 08 Nov 2024 10:33:56 GMT

Thanks but as they have just insulted me further by referring to me as someone who is a person who tends to use a whole lot of words without having much of anything to say... then it's unlikely I'm going to put myself out (even more than I have done so) to communicate with a company that behaves like this.

Re: STAGGERING INCOMPETENCE...

Gliwmaeden2 — Fri, 08 Nov 2024 11:40:30 GMT

@DianeJR, they are just badges (and I agree, some come across as rather juvenile) but not worth getting het up about.

If you carry on posting, you might find yourself transformed into a "philosopher"! They are really pretty randomly applied.

Re: STAGGERING INCOMPETENCE...

Arne-TalkTalk — Thu, 21 Nov 2024 13:21:04 GMT

Hi DianeJR

Bills are now being produced on or around the 16th of each month.

Sorry it took so long.