topic Re: Can't Get A Refund From TalkTalk in Billing

Can't Get A Refund From TalkTalk

Biggles24 — Fri, 08 Nov 2024 08:31:44 GMT

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refund button the timing circle starts turning and never stops. There's no communication as to what will happen next, no information, just a turning circle that goes on forever.

What can I do?

Re: Can't Get A Refund From TalkTalk

Divsec — Fri, 08 Nov 2024 09:59:54 GMT

Hi @Biggles24 try using a different browser to access your account.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: Can't Get A Refund From TalkTalk

Biggles24 — Fri, 08 Nov 2024 13:24:27 GMT

Thank you Divsec, changing browser worked. I've now had an email from TalkTalk confirming that they're reviewing my request.

Re: Can't Get A Refund From TalkTalk

Divsec — Fri, 08 Nov 2024 13:28:18 GMT

Hi @Biggles24 great news glad to have been of help.

Re: Can't Get A Refund From TalkTalk

Arne-TalkTalk — Tue, 12 Nov 2024 14:16:47 GMT

Hi Biggles24

Your refund has been sent and should be with you in a few days.

Regards