topic Suspended account in Billing

Suspended account

AllanB3 — Sat, 09 Nov 2024 09:30:59 GMT

Hi after wasting over 2 hours on the phone to customer service agenda no one can tell me why my account has been suspended to webmail only?

Gliwmaeden2 — Sat, 09 Nov 2024 10:21:42 GMT

Have you paid for Mail Plus, @AllanB3?

If you left Talktalk's broadband service, you would need to do this.

Gliwmaeden2 — Sat, 09 Nov 2024 13:11:01 GMT

@AllanB3, staff support will be back after the weekend.

They'll clarify whether you need to continue to make one-off card payments and check what happened about the direct debit situation.

Ady-TalkTalk — Mon, 11 Nov 2024 14:32:50 GMT

Hi AllanB3, your email address has been restored to full service now.

Ady