topic Re: Transfer from Shell and connectivity issue in Billing

Transfer from Shell and connectivity issue

kulosy — Sun, 10 Nov 2024 18:41:01 GMT

Hi. I was transfered from Shell to Talk Talk. When I try to log in to my talk talk account it log in to my old account. I am trying to report that there is something with my internet. Constantly loosing connection. I was even noot been able open Talk Talk web site. When I checked speed test it was less than 40 Mb when I pay for 100. Anyone can help me with that please?

Re: Transfer from Shell and connectivity issue

Gliwmaeden2 — Sun, 10 Nov 2024 20:38:54 GMT

When staff pick this up, they'll remove the old details and then you can try registering My Account afresh, @kulosy.

They are on here Monday to Friday during the day.

I'll move this to the billing section for you, as it's to do with your account.

Re: Transfer from Shell and connectivity issue

Arne-TalkTalk — Mon, 11 Nov 2024 11:20:15 GMT

Hi @kulosy

I have removed the old details

Can you try to register your new account https://www.talktalk.co.uk/login/

Any problems let me know.