topic Re: following up on echo dot promo. its more than 60 days now in Billing

following up on echo dot promo. its more than 60 days now

Nethope — Fri, 08 Nov 2024 11:03:41 GMT

seeking advice as I haven’t received any email yet on how to claim the echo dot .

Re: following up on echo dot promo. its more than 60 days now

Arne-TalkTalk — Tue, 12 Nov 2024 13:11:15 GMT

Hi Nethope

Who offered you the echo dot I cant see a promotion around the time you renewed.

Have you got a confirmation email?

Re: following up on echo dot promo. its more than 60 days now

Nethope — Wed, 13 Nov 2024 16:30:34 GMT

No, I didn’t get the email confirmation. Here’s some history of how I got into new contract. Last May during echo dot promotion, I secured a new contract and told that I’m eligible for the promotion. got the replacement also for my router to eero. Last August, when I inquired about my contract and echo dot , I was informed that the order was rejected by the supplier or not updated by City Fibre team. I then place a new order as suggested and hence got a new contract again. I asked about the echo dot promo and told me still part of the package but have to wait for 60 days.

Re: following up on echo dot promo. its more than 60 days now

Arne-TalkTalk — Thu, 28 Nov 2024 12:32:19 GMT

Hi Nethope

The second order was outside of the promotional offer period so , when its escalated it rejected because of this.

Sorry