topic Re: Need a correction to ORDI for my address. in Billing

Need a correction to ORDI for my address.

RobMall29 — Thu, 14 Nov 2024 12:38:59 GMT

I am looking to transfer to a broadband service.

This is stymied by the correct postal address (i.e. postcode) being listed in the BT Openreach database but the telephone number being associated with a different Postcode which is also listed as the address. (i.e. the address appears twice in the database). I cannot get any provider to understand this but as I am a Talk Talk customer I understand that it is for you to correct this.

This may well go some way to explaining why we have had no bills or mail from Talk Talk in the last six months (since transferring from Shell Energy - who did use the correct postcode for bills) and this despite many long and retrograde attempts to communicate with Customer Service where I have always used the correct postal address postcode. The account details are showing the incorrect postal address.

Re: Need a correction to ORDI for my address.

Gliwmaeden2 — Thu, 14 Nov 2024 13:01:00 GMT

You should speak to the Shell Migration team for this issue, @RobMall29.

Call 03451 720088 (9am - 7pm weekdays, till 6pm Saturday).

I'll move this to the billing section for staff comment.

Re: Need a correction to ORDI for my address.

RobMall29 — Thu, 14 Nov 2024 13:10:44 GMT

Not sure this is helpful. I'm not interested in billing -- I just need to get away from Talk Talk and its impossible with this as it stands

Re: Need a correction to ORDI for my address.

Arne-TalkTalk — Thu, 14 Nov 2024 14:17:57 GMT

Hi RobMall29

Your account looks to have been processed as a change of ownership, earlier this year what is the correct post code?

If you can PM it to me I will pass it on to the Shell team to process the ORDI.

Re: Need a correction to ORDI for my address.

Gliwmaeden2 — Thu, 14 Nov 2024 15:50:10 GMT

It was because anything to do with your account / address etc is dealt with in the billing section - nothing to do with the actual broadband service technically, @RobMall29.

Thank you.