topic Re: Still being charged the same amount! in Billing

Still being charged the same amount!

Benson16 — Wed, 13 Nov 2024 19:08:31 GMT

I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.

Re: Still being charged the same amount!

Gliwmaeden2 — Wed, 13 Nov 2024 21:33:16 GMT

Creating an account doesn't of itself save money, other than choosing not to have paper bills, so viewing your bill online instead saves £2.75.

Other than that, if you are out of contract you'll have a rolling monthly bill.

If you are in contract, the main service is discounted, and you may be lucky and get discounts on boosts / TV charge etc.

Did you think you had renewed, @Benson16?

If so, how did you go about it?

Did you get any email confirmation and contract documents?

Re: Still being charged the same amount!

Gliwmaeden2 — Wed, 13 Nov 2024 21:37:11 GMT

I've found your original thread, @Benson16.

It's here:

https://community.talktalk.co.uk/t5/Billing/Ending-my-contract/td-p/3071838

So who did you speak to? Was it the Shell Migration team or the LOYALTY team and was it phone / chat....?

We really need fuller information to make headway.

Re: Still being charged the same amount!

Arne-TalkTalk — Thu, 14 Nov 2024 14:36:30 GMT

Hi @Benson16

The renewal is showing as rejected, so as an ex shell customer you will need to call us (03451720088 )and ask to speak to the Shell migration team, a new renewal will need to be placed at the earlier agreed price and a refund organized for the difference in price.

Sorry