topic Re: End of contract in Billing

End of contract

jimbly — Fri, 15 Nov 2024 11:20:42 GMT

Hello,

After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I decided not to renew my contract on November 12th and moved to YouFibre. I have not had any notification from TalkTalk about terminating my service or a request to return my router. My next bill is due in 3 days for the next month charges, obviously I don't want to have this DD taken out this month. How long am I supposed to wait?

Cheers.

Re: End of contract

Gliwmaeden2 — Fri, 15 Nov 2024 11:27:08 GMT

Unless you contact Talktalk directly, they probably don't know about the switch as I don't think You Fibre is signed up for one touch switching etc, @jimbly:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

You need to call Talktalk on 03451 720088 and speak to the Retentions / Loyalty team. They'll need 30 days' notice, so leave your Direct Debit in place meanwhile.

It takes a while to sort out a final bill for £0.00.

Re: End of contract

jimbly — Fri, 15 Nov 2024 12:25:30 GMT

Thanks for that, but I know Youfibre have been in touch with TalkTalk.

Cheers.

Re: End of contract

Gliwmaeden2 — Fri, 15 Nov 2024 15:16:34 GMT

@jimbly, please check the details in the link.

Talktalk does advise also contacting them directly:

Re: End of contract

jimbly — Mon, 18 Nov 2024 11:25:38 GMT

I've been told the phone line transfer won't happen until 26th November.

Re: End of contract

Arne-TalkTalk — Tue, 19 Nov 2024 10:15:59 GMT

Hi jimbly

When is you service switching to YouFibre?

Are they taking the landline number off us?

There is no indication of any contact from another provider.

Re: End of contract

jimbly — Sun, 24 Nov 2024 09:56:34 GMT

Hello Arne, sorry for the delay in replying. I had Youfibre installed and connected on November 13th and have been using it for internet from that date. The phone number is being changed over to Youfibre on the 25th November. I have been billed and paid for the next month which I won't be using.

Regards.

Re: End of contract

Gliwmaeden2 — Sun, 24 Nov 2024 10:17:18 GMT

Always billed for a full month, then actual amount corrected after cease of line, on the subsequent bill, @jimbly.

You then claim it from My Account.

Re: End of contract

Arne-TalkTalk — Tue, 26 Nov 2024 13:36:09 GMT

Hi jimbly

There will be another bill which will show a credit that you can request a refund via My Account.

Regards

Re: End of contract

jimbly — Sat, 30 Nov 2024 12:01:37 GMT

Thanks for all the replies. So far seems to be going as it should. I have received a bag to return the router and power adapter, in the letter it says that I can recycle at my local recycling centre instead if I wish. I've got some other electrical stuff to recycle and I was going to take this with the other stuff. How will they know that I have sent it for recycling? as I don't want a £50 bill for not returning it.

Thanks.

Re: End of contract

Gliwmaeden2 — Sat, 30 Nov 2024 13:44:56 GMT

Staff can make a note on your account, but check with them first - it can depend on exactly which Talktalk equipment you are recycling / returning, @jimbly.

They'll be back on here during the week.